Faq

Frequently asked tour questions

Please try to find answers to your questions in the following sections:

BOOKINGHow can I make a tour reservation?

To make a tour reservation simply choose your tour date from the calendar and complete the online reservation. You will be asked to pay the full tour price. You can pay using your debit/credit card via the secure Stripe gateway. Once your reservation has been processed, you will receive a confirmation email containing your tour itinerary and any necessary additional information.

INSURANCEDo I need my own insurance?

World Adventour Barcelona provides accident insurance for all types of active tours and outdoor activities in the final tour prices. The final tour price also includes VAT and the obligatory civil liability insurance (also known as RC in Spain). Please see our Booking Conditions for any further clarification.

CANCELLATION POLICYWhat if World Adventour cancels my tour?

World Adventour Barcelona reserves all rights to cancel any tour due to an unexpected change of weather conditions, traffic closure, a strike of sub-suppliers, and other situations perceived as a potential threat to our clients. World Adventour will provide a full refund to all clients, who have not received services described in the tour contract sent by email at the time of booking.

CANCELLATION POLICYWhat if I decide to cancel my tour?

World Adventour Bcn will charge 100% cancellation fee if cancelled 3 days or less before the booked event takes place.

We reserve all rights to act in favour of our clients’ satisfaction in cases of any extraordinary circumstances preventing our clients from joining the tour, and where possible, an alternative date will be offered. Such circumstances include serious health conditions, accidents and other forms of an unexpected impediment to joining the reserved tour. We may ask you to provide a medical report in certain cases, Please see our Booking Conditions for any further clarification.

CLOTHINGWhat should I bring with me on the tour?

On the walking tour to the Pyrenees, you should wear comfortable and secure hiking shoes in order to protect your ankles, a rain jacket, warm mid layer and sunglasses with sun cream because the weather can change rapidly in the mountains. On the kayaking or walking tour to Costa Brava, you should take swimming clothes, beach towel, sunglasses, sun cream, extra dry clothes and a cover of your head. Please check the recommended equipment that is described for each tour.

DEPARTURE TIMESWhen is the departure and arrival time?

The departure times slightly vary according to each tour. However, the majority of our tours depart from the Hard Rock Cafe, Placa de Catalunya, 21 at 8:30 am or 9:30 am. We arrange personal hotel pickups for large groups and private tours from Barcelona and the surrounding areas.

REFRESHMENTSWhat refreshments are provided?

The refreshments and other food, if provided and included in the final tour price, may vary throughout the year based on our suppliers. All tours include a small bottle of water and seasonal fruit. We can organize lunch menus to be included in the tour program upon request.

ACTIVITIESWhat activities are included in the tour?

Each tour description provides a detailed summary of activities which are included in the program. Please look into each tour details. Further, we or our partner companies will provide all essential equipment to conduct the specified activity.

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