Booking conditions

Our agreement with you

1. Insurance. As a client of World Adventour Barcelona ( hereinafter referred to as “WA Bcn”), I acknowledge that I have voluntarily applied and agreed to participate in the active tour program and outdoor activity with the knowledge of numerous risks and dangers involved. Further, I have honestly provided all the relevant information about my current health conditions.

WA Bcn provides accident insurance (SegurArtic, policy number: 8-6.702.277) in all active tours and outdoor activities. The National Decree 56/2002, 20th of February regulates the physical activities conducted in the natural environment and requires all business to include in accident insurance in the active package. The social liability insurance (SegurArtic, policy number: 8-6.701.049) established by the National law 3/2008, 23rd of April related to the exercise of the professional sports activities is also included in all our active tours and outdoor activities in Barcelona. The final tour price also includes VAT (IVA in Spain).

WA Bcn assumes limited responsibility for any material or health damage and accidental death caused to any of our clients while being hosted on our active tours from Barcelona. WA Bcn recommends not to bring any valuables on the tours and will not be responsible for any loss or damage to the personal belongings of their clients at any time of the day tour.

2. Health and Fitness. Based on the types of active tours and outdoor activities WA Bcn offers, our customers are expected to clearly and honestly state their current health conditions regarding any illnesses and disabilities, which could significantly influence the tour itinerary and other clients tour enjoyment. All clients are responsible to provide the honest statement of their physical and medical conditions in the additional notes of booking form with WA Bcn at the time of making a tour reservation.

3. Payment Options. The full active tour reservation payment is required in order to secure your place on any tour or service provided by WA Bcn. Once we have received your booking, we will finalize the confirmation of your tour reservation and send you the contract via an email you provided at the time of booking. The full tour price will be paid via Stripe secure gateway using the credit/debit card on the website.

4. Tour Cancellations. You or any member of your party can cancel your active tour or outdoor activity at any time by emailing or calling our customer care line + 34 636 512 137. Your cancellation notice will become effective upon the receipt of your email confirmation. WA Bcn charges the following cancellation fees due to the occurring cost from the first time of confirming your tour reservation.

a) WA Bcn will charge 100% cancellation fee if canceled 3 days or less before the booked event takes place.

WA Bcn reserves all rights to act in favor of our clients’ satisfaction in cases of any extraordinary circumstances preventing our clients from joining the tour, and where possible, an alternative date will be offered. Such circumstances include serious health conditions, accidents and other forms of an unexpected impediment to joining the reserved active tour and outdoor activity.

5. Dietary Requirements. The food provided by WA Bcn has been bought from the quality supermarket chain in Spain. Our clients are responsible to inform WA Bcn about any special dietary requirements or food allergies regarding any food and drinks provided during the active tour or outdoor activity. We require our clients to inform WA Bcn about such occurrences at least 3 days before the actual tour departure in order to adapt the selection of food to the individual requirements.

6. Complaints. The tour manager or guide travelling on the day tour with you is responsible to immediately resolve any problem regarding the tour. If your problem was not resolved locally during the tour, please email to WA Bcn providing the trip name, date and all other relevant and accurate information about the occurrence. Any such tour complaint must be received no later than 14 days after you returned from the day tour. If you fail to follow this procedure WA Bcn will not be able to investigate and compensate any loss by any appropriate mean.

7. Alterations of Information. All information and tour prices we advertise are accurate at the time of publishing, but WA Bcn reserves the right to modify the tour prices and other product details from time to time. The price fluctuation can depend on our partner companies and several other factors. However, at the time of your reservation, WA Bcn will confirm the current and final active tour or outdoor activity price.

WA Bcn also reserves the right to alter the tour itinerary due to unexpected circumstances such as bad weather increasing probability of an accident, failure of any of our partner companies, traffic closures, any technical problems of the transportation or other occurrences beyond our reasonable control.

8. Customer Conduct. WA Bcn reserves the right to terminate one’s participation on the active tour and outdoor activity due to the behavior which threatens his/her or others health, is abusive towards other guests, staff, local people, is against the local environmental guidelines and regulations or against the leader’s directions. In any of above-mentioned circumstances, your participation on the tour may be terminated, no refunds will be paid and further, WA Bcn may claim against you for any costs and expenses arising from your behavior and termination of your participation on the active tour and outdoor activity. Criminal proceedings can also be instigated in cases when WA Bcn possess a solid suspicion about any criminal act related to the participants or WA Bcn itself.

9. Travel Arrangements. WA Bcn cannot be responsible for the individual travel arrangements to and from the meeting point (Hard Rock Cafe, Plaça de Catalunya, 21, 08002 Barcelona) at the time of your reservation, except if the tour specifically indicates or you have requested the “personal pick up at the place of residence or hotel”. All transport and travel related expenses, private travel insurance and other requirements, therefore remain the responsibility of the tour participants who have been sufficiently informed and advised about the active tour program and outdoor activities and given all necessary practical details to participate safely.

10. Limitation of Liability. WA Bcn is not liable for bodily injury, accidental death or property damage or theft as a result of (including but not limited to): physical activity strain for which a guest is not prepared or adapted; force majeure described as an act of God; transportation by car, train, boat or other type of conveyance, or by bicycle, ski, snowboard, snowshoe, foot or other form of active or adventure travel; consumption of alcoholic drinks; civil disturbance; terrorism; breakdown of equipment or means of transportation; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided.

WA bcn is also not liable for any additional expenses not specified as included in the tour services. WA Bcn is not liable for additional expenses of a late start and/or late return due to force majeure, traffic closures and accidents, illness of a manager or other guest while participating on the active day tour and outdoor activity. WABcn reserves the express right to make any necessary service alterations in order to improve the tour’s quality or to accommodate the comfort of our clients. All clients of WA Bcn declare the consent for WA Bcn to use photos, video, and other material, to take photos or video recordings of its trips for marketing purposes, as well as approving such use by third parties with whom WA Bcn may collaborate with, without financial remuneration.

11. Governing Law. WA Bcn reserves the right to resolve any dispute or claim arising out or in relation to the active tour program and services provided under the Spanish law.